Refund Policy:
Refund Policy: According to our return policy, if there is any damage during transportation, the customer needs to take photos and send them to us for confirmation. Once verified, we will re-ship the new product to the customer free of charge. Further communication is needed regarding the issue of returns. For the return and exchange of large items, the product packaging must be intact. We encourage customers to contact us via email for detailed communication and confirmation of returns and exchanges of large items. Non-refundable items: Please note that certain items, such as large sofas or cabinets, may not be eligible for return or refund. Any such exceptions will be clearly stated on the product page or during the purchase process. The return shipping fee needs to be borne by the buyer.
Our quotations are based on wholesale pricing, which applies to supply arrangements with various platforms and distributors, and reflect minimal profit margins. This pricing structure is necessitated by the nature of furniture as a bulky product category, entailing exceptionally high return costs— in certain cases exceeding the value of the product itself. As such, we do not accept returns for subjective reasons, such as customer dissatisfaction. However, should the delivered goods arrive damaged, we kindly request that you retain the original packaging and provide photographic or video evidence documenting the damage incurred during transit. Upon verification, we will either replace the affected components or dispatch a new unit as appropriate. Additionally, we remain committed to providing comprehensive product information to support your requirements.